Severn Trent have told Steve that they believe the water pipe was damaged by a third party and their teams have been on site working hard to isolate the leak and identify what repairs are required. Severn Trent have informed Steve this afternoon that they have now isolated the leak and the repairs are being carried out today and the flooding has now cleared.
As a result of the burst, some houses which are supplied from the mains may experience slight water discolouration. In instances such as these Severn Trent have advised people to run the first cold water tap in the property, which is usually the kitchen sink at a gentle rate for twenty minutes. If, after this time the supply still isn’t clear, turn off the tap for around twenty minutes and repeat the process. It may take a couple of attempts for the supply to return to normal.
Severn Trent have no reason to believe there is any risk to your health.
Severn Trent have told Steve their loss adjustors have been out on site and will make contact with anyone that has been flooded.
If there is anyone who has experienced flooding and has not spoken with anyone, please contact Severn Trent on 0800 783 4444. You can also check the website for updates https://www.stwater.co.uk/